In the evolving landscape of higher education, a comprehensive decision support structure bridges the gap between academic units and the administrative services necessary for their success. With extensive experience in both domains, Mike works closely with institutional leadership to identify strengths and weaknesses within the current decision support framework, identifies resources necessary to establish a collaborative approach to knowledge management, and facilitates the development of a strategic roadmap to ensure the information necessary to achieve strategic priorities is trusted by the community and readily available when decisions need to be made.